FAQs

General Questions

Do you require advance reservations?

Yes, you will need to book online or contact us at 425-516-8838.

Can we buy tickets the day of the tour?

Please call us at 425-516-8838 for day-of-tour ticket availability. We close all ticket sales 12 hours in advance for scheduling purposes.

What is your cancellation policy?

We offer a full refund up to 72 hours before your tour starting time. Tickets booked through ticket resellers such as Viator and Expedia must be refunded directly through the ticket reseller, not through Shutter Tours.

What if the tour is canceled?

We only cancel a tour under extreme circumstances and will offer you a full refund. We have seen examples where tour companies cancel due to low ticket sales. We understand how stressful travel planning is and believe that once you book your tour, we should fulfill our obligation, whether it is fully booked or just a single participant.

What if the day or time I want to book a tour is not available?

Please contact us at 425-516-8838 to see if we can accommodate your request with additional staffing.

Where do we meet you to begin the tour?

All tours start at the Pike Place Market Information Booth located on the southwest corner of 1st Avenue and Pike Street at 10 AM. Look for the large Public Market Center clock to locate the information booth, which is just a few steps east of the clock and Rachel the Pig.

What if it rains?

It is Seattle, so we do get times when the weather is less than cooperative. Our tour route can change based on weather conditions. Check the weather report and dress accordingly.

What about wheelchairs and strollers on the tour?

Our tour buses are unable to accommodate motorized wheelchairs, but foldable wheelchairs and strollers can be kept in our luggage area.

Driving Tour Info

What time can I expect to be back?

Your arrival time from the Snoqualmie Falls tour should be somewhere between 2 PM and 2:15 PM at our Pike Place Market drop-off point. Please let your guide know if you have time constraints beyond these times, as these are estimates. Seattle traffic can be unpredictable.

Camera Questions

Is this a photo workshop?

No, we simply give you photo tips to help you take better photos on your vacation. We can also take photos of you and your travel partners with your cameras for better vacation memories.

Do I need an expensive camera?

No, 9 out of 10 people who participate in our tours use a simple point-and-shoot camera or their cell phones. We also welcome professionals and dedicated photographers with high-end cameras, but this is not a requirement.

Can we bring tripods?

Tripods are allowed on our tours. Tripods are great for getting night shots after the tour, so it is advisable to have them for your trip to Seattle, just not necessarily on the tour.

Ticketing/Sales

Do you accept checks?

Please contact Terry at 425-516-8838 to make arrangements for sending in a check. We also accept the following credit card options: Visa, Mastercard, American Express, and Discover.

Do you offer group discounts?

Yes, please contact Terry at 425-516-8838 to receive a group discount with six or more participants.

What if we miss our plane and cannot make the tour on our date?

We are more than happy to work with you on getting rescheduled to a new date, provided we are not sold out and our guides are available.

Miscellaneous Questions

Are bathrooms available?

We are always in close proximity to public restrooms throughout the tour.

What will the weather be like?

Seattle is one of the best places to be during the summertime. It seldom gets over 90 degrees or below 50 degrees. Cold winds do come off Puget Sound, and we do get our share of rain. It is advisable to protect yourself and your gear in case of rain.