Privacy Policy

Last updated: September 18, 2026

Shutter Tours, LLC (“Shutter Tours,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit ShutterTours.com, contact us, book a tour, participate in a tour, or otherwise interact with us.

This policy should be read together with our Terms of Service & Booking Conditions.

1. Information We Collect

The information we collect depends on how you interact with Shutter Tours.

Information You Provide to Us

We may collect information you provide directly, including:

• Contact information, such as your name, email address, telephone number, and mailing address when applicable.
• Reservation information, such as tour date, number of guests, guest names when required, pickup or meeting information, and special requests.
• Payment and transaction information. Payment card information is generally processed by third-party payment and booking providers rather than stored directly by Shutter Tours.
• Communications, including questions, emails, phone calls, contact-form submissions, reviews, and other correspondence.
• Private-tour information, including group size, itinerary interests, requested destinations, scheduling needs, and other details needed to prepare a custom quote.
• Accommodation information that you voluntarily provide so we can respond to accessibility, mobility, service-animal, allergy, or similar requests. We encourage guests to provide only the information reasonably necessary for us to understand the requested accommodation.
• Marketing preferences, if you choose to subscribe to or receive promotional communications from us.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically by us or our service providers, such as:

• IP address and approximate geographic location derived from it
• Browser type, device type, operating system, and language settings
• Pages viewed, links clicked, referring pages, and time spent on the website
• Dates and times of visits
• Cookie identifiers and similar technical information

Information From Booking Partners and Other Third Parties

If you book through FareHarbor, Viator, Tripadvisor, Expedia, another online travel agency, or a travel partner, we may receive information necessary to provide the booked service, such as your name, contact information, reservation details, group information, and payment or transaction status.

The third party through which you book may separately collect and process your information under its own privacy policy.

2. How We Use Personal Information

We may use personal information to:

• Process and manage tour reservations
• Provide tours, transportation, and other requested services
• Communicate about reservations, meeting points, schedule changes, cancellations, weather, or other operational matters
• Respond to questions and customer-service requests
• Prepare and manage private-tour and group quotes
• Respond to accommodation and accessibility requests
• Process payments and maintain transaction records
• Operate, maintain, secure, and improve our website and services
• Understand how visitors use our website
• Prevent fraud, misuse, security incidents, and other prohibited activity
• Comply with legal, tax, accounting, insurance, and regulatory obligations
• Establish, exercise, or defend legal claims
• Send marketing communications when permitted by law and consistent with your choices

3. Booking and Payment Providers

Shutter Tours uses third-party systems to help manage reservations and payments. These providers may collect information directly from you when you make a reservation or payment.

Our booking platform may include FareHarbor. Depending on the transaction and booking method, payment processing may also involve providers such as Stripe or Square.

Shutter Tours generally does not receive or store your complete payment-card number when payment is processed through these providers. Their handling of payment and personal information is governed by their own terms and privacy notices.

• FareHarbor Privacy Information
• Stripe Privacy Policy
• Square Privacy Notice

4. Cookies and Website Analytics

Our website uses cookies and similar technologies for website functionality, security, measurement, and analytics.

We use Google Analytics to help us understand how visitors use our website. Google Analytics may collect information such as browser and device information, pages visited, interactions with the website, and approximate location information. Google provides controls that allow website operators to manage data collection, retention, and advertising-related features.

You can control or delete cookies through your browser settings. Blocking certain cookies may affect how some website features work.

For additional information about Google’s privacy practices and controls, visit Google’s Privacy Policy and Google Analytics Opt-out Browser Add-on.

If we use a cookie or consent-management tool that gives you additional choices, your selections through that tool will apply as described there.

5. Marketing Communications

If you sign up for marketing communications or otherwise consent to receive them, we may send information about Shutter Tours, upcoming tours, seasonal offerings, or related services.

You may unsubscribe from marketing emails by using the unsubscribe option provided in the message or by contacting us. Transactional and service-related communications, such as booking confirmations or tour updates, are not marketing messages and may still be sent when necessary to provide your reservation.

6. How We Share Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

• Booking and payment providers that support reservations and transactions
• Technology and hosting providers that help operate and secure our website and systems
• Analytics providers that help us understand website usage
• Transportation providers, attractions, or other service partners when information is necessary to fulfill a private tour, group booking, or requested service
• Professional advisers, such as accountants, insurers, attorneys, or other advisers when reasonably necessary
• Government authorities or law enforcement when disclosure is required by law or reasonably necessary to protect legal rights or safety
• A successor or potential successor in connection with a merger, acquisition, financing, reorganization, or sale of all or part of the business

We do not sell guest reservation information for money.

7. Accessibility, Mobility, and Other Health-Related Information

Guests sometimes voluntarily provide information about mobility, allergies, service-animal needs, or other circumstances so that we can answer questions or determine whether an accommodation can be made.

We ask guests not to provide medical records, diagnoses, or other health information that is not reasonably necessary for the requested accommodation. We use accommodation-related information for the purpose of responding to the request, planning the service, protecting guest safety where appropriate, and complying with applicable law.

Washington law may provide additional rights and requirements for certain information that qualifies as “consumer health data.” Shutter Tours will handle such information in accordance with applicable law.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, complying with tax and accounting obligations, maintaining insurance records, and satisfying other legal requirements.

Retention periods vary depending on the type of information and the reason it was collected. When information is no longer reasonably needed, we may delete it, anonymize it, or securely dispose of it, subject to legal and operational requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our tours may be appropriate for families and children, but our website and online booking services are intended to be used by adults. We do not knowingly solicit personal information directly from children under 13.

A parent or guardian may provide limited information about a child when making a family reservation. If you believe a child has submitted personal information to us without appropriate parental involvement, please contact us so we can review the matter.

11. Your Privacy Choices and Rights

Depending on where you live and which privacy laws apply, you may have rights concerning personal information about you, which can include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a copy of certain information in a portable format
• Object to or restrict certain processing
• Withdraw consent when processing is based on consent
• Opt out of certain advertising, sale, or sharing activities where applicable
• Appeal a privacy-rights decision where applicable law provides that right

Privacy laws differ by jurisdiction and some laws apply only to businesses that meet specific statutory thresholds. Shutter Tours will honor privacy rights when required by applicable law and may also consider reasonable requests more broadly where practical.

To submit a privacy request, contact us using the information at the bottom of this page. We may need to verify your identity before completing certain requests. We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. California and Other U.S. State Privacy Laws

Some U.S. states provide residents with additional privacy rights, but many of those laws apply only when a business meets statutory revenue, data-volume, or other thresholds.

If a state privacy law applies to Shutter Tours and to your personal information, we will provide and honor the rights required by that law.

Shutter Tours does not sell guest reservation information for money. If our data practices materially change in a way that creates additional opt-out rights under an applicable state law, we will update this policy and provide any required mechanism.

13. Do Not Track and Browser Privacy Signals

Some browsers offer a “Do Not Track” setting. Because there is no single universally adopted technical standard for legacy Do Not Track signals, our website does not currently respond to those signals as a separate privacy control.

Where applicable law requires recognition of a legally specified browser-based opt-out preference signal for particular data processing, we will comply as required.

14. International Visitors

Shutter Tours is based in the United States. If you access our website or book a tour from another country, your information may be transferred to and processed in the United States and in other countries where our service providers operate.

If the European Union General Data Protection Regulation, United Kingdom GDPR, or another international privacy law applies to a particular interaction, our legal bases for processing may include performance of a contract, compliance with legal obligations, legitimate business interests, and consent where required.

Where applicable law requires specific safeguards for international data transfers, we will use legally recognized transfer mechanisms or other appropriate safeguards.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, attractions, booking platforms, restaurants, social-media services, or other businesses. We do not control the privacy practices of those third parties. Their privacy policies apply when you interact directly with them.

16. Business Transfers

If Shutter Tours is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices. The “Last updated” date at the top of this page identifies the current version.

Material changes will be communicated in the manner required by applicable law.

18. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact:

Shutter Tours, LLC
Email: info@shuttertours.com
Phone: 425-516-8838
Contact Shutter Tours