FAQ's

General Questions

Do you require advanced reservations?
Yes, you will need to book online or contact us at 425-516-8838
Can we buy tickets the day of the tour?
Please call us at 425-516-8838 for day of tour ticket availability. We close all ticket selling 12 hours in advance for scheduling purposes.
What is your cancellation policy?
We offer a full refund up to 48 hours before your tour starting time.
What if the tour is canceled?
We will only cancel a tour under extreme circumstances and offer you a full refund. We have seen examples where tour companies cancel due to low ticket sales. We understand how difficult travel planning is and believe once you book your tour, we should fulfill our obligation, whether it is fully booked or just a single participant.
What if the day or time I want to book a tour is not available?
Please contact us at 425-516-8838 to see if we can accommodate your request with additional staffing.
Where do we meet you to begin the tour?
All tours starts at the Pike Place Market Information booth located on the southwest corner of 1st and Pike Street at 10 AM. Just look for the big market clock to locate the info booth, which is just a few steps east of where the clock and Rachel the pig are located. We also offer hotel pickups in the downtown Seattle area.
What if it rains?
Well it is Seattle, so we do get times when the weather is less than cooperative. Our tour route can change based on the weather conditions. Check the weather report and dress accordingly.
What about wheelchair and strollers on the tour?
Our walking tour that takes us through alleys, steps and cobblestone streets along with a crowded Pike Place Market, wheelchairs and strollers are not allowed. Our tour bus is unable to accommodate wheelchairs, but strollers can be kept in our luggage area.

Driving Tour Info

What time can I expect to be back?
Your arrival time from the Snoqualmie Falls tour should be somewhere between 2-2:15 PM at our drop off point of the Pike Place Market. Please let your guide know if you have time contstraints beyond these times as these are estimates. Seattle traffic can be unpredictable at times.

Equipment Questions

Do I need an expensive camera?
No, 8 out of 10 people who participate in our tours use a simple point and shoot camera. We have even had people use iPhones, disposable and film cameras. Of course we get the professionals that are dedicated to photography with their high end SLR's, but this is not a requirement.
Can we bring tripods?
Tripods are allowed on our tours. Tripods are great for getting some night shots after the tour, so it is advisable to have them for your trip to Seattle, just not on the tour.
How many batteries should I have and how much memory?
Please bring enough batteries and have enough memory space to shoot 250-300 images. We have had some people not fully charge their camera batteries and be unable to shoot, so it is advisable to bring at least one extra. Due to the many variations of digital camera batteries, we are unable to provide extra batteries, but there are local camera stores where you can buy them ahead of the tour.

Ticketing/Sales

Do you accept checks?
Please contact Terry at 425-516-8838 to make arrangements for sending in a check. We also accept the following credit card options: Visa, Mastercard, American Express and Discover.
Do you offer group discounts?
Yes, when you book your tour and enter in a quantity of four or more participants, the system will automatically give a 10% discount. If you have more than 8 participants for a particular day, please contact Terry at 425-516-8838 so the reservation system can be adjusted to accommodate additional participants.
What if we miss our plane and cannot make the tour on our date?
We are more than happy to work with you on getting you rescheduled to a new date, provided we are not sold out and our guides are available.

Miscellaneous Questions

Are bathrooms available?
We are always in close proximity to public restrooms throughout the tour.
Can we bring tripods?
What will the weather be like?
Seattle is one of the best places to be during the summertime. It seldom gets over 90 degrees and or below 50. Cold winds do come off the Puget Sound and we do get our share of rain as you might have heard. It is advisable to protect yourself and your gear in case of rain.

Shutter Tours is proud to be entering our 7th year in 2015. We are again excited to share with our customers the city we love. We hope you join us in your travels.